Shipping & Returns
Orders are shipped from Germany on business days. Once your package is on its way, we’ll send a confirmation email with a tracking link, so you can keep an eye on your delivery.
If you'd like to check if your order has already shipped and didn't receive a tracking link, feel free to email us at [email protected] and have your order number handy.
Order Processing & Shipping Times
We aim to process and dispatch orders within 2-3 business days. Estimated delivery times are as follows:
- Germany: 4-5 business days
- Europe: 5–10 business days
- International: 10–14 business days
Shipping Rates
- Germany & EU: Free shipping on orders above €70. Otherwise, shipping with tracking is available at €4,95. Orders are shipped from within the EU, so no import duties apply to countries within the European Union.
- Outside EU: Free shipping on orders above €100, otherwise it is available at €6,95. Please note that import duties and taxes are not included and may apply based on your country’s regulations. We cannot assume responsibility for additional fees.
Returns
If for any reason you’re not completely satisfied, you may return your jewellery within 14 days of receiving it. We kindly ask that all returned items are unworn. Customers are responsible for covering return shipping costs and please email us for more information at [email protected].