FAQ
Have questions in mind?
See our FAQs below
Jewellery
Order
Shipping
Returns
Is the jewellery waterproof?
Yes, our jewellery is designed to be waterproof! Made from stainless steel with a durable 18k gold plating, our pieces are highly resistant to water, so you can wear them while swimming, surfing, or showering without concern.
While our jewellery is as waterproof as it can be for 18k gold-plated pieces, keep in mind that durability depends on individual use, and no jewellery is 100% waterproof forever. Over time, the gold plating may gradually wear with heavy exposure, though stainless steel will not change colour.
To keep your pieces looking their best, we recommend rinsing them with fresh water after exposure to saltwater or chlorine and gently drying with a soft cloth.
How do I care for my jewellery?
To keep your jewellery looking beautiful for as long as possible, regular care and gentle cleaning make a big difference. Here are some simple tips for cleaning and storing your pieces:
Stainless Steel:
For stainless steel surfaces, use a soft microfiber or cloth to gently clean your jewellery. Avoid anything too rough to prevent scratches. Mild soapy water is great for a deeper clean, as stainless steel doesn’t tarnish like other metals.
Gold-Plated Jewellery:
When cleaning 18k gold-plated pieces, be gentle to preserve the plating. Lukewarm water, a mild soap, and a soft cloth are usually all you need. Be sure to dry thoroughly after cleaning.
Storage Tips:
While proper storage is usually essential for the longevity of jewellery, stainless steel is much more resilient. Light and air exposure won’t affect it, so you can display your pieces on jewellery stands without worry.
Following these tips will help keep your jewellery sparkling!
I placed an order—where is it?
If your order was successful, you should have received an order confirmation email. Once it ships, you’ll get a second email with a tracking link to follow its journey. If you haven’t received these emails or are experiencing delays, please reach out to our support team at [contact email], and we’ll be happy to help check on it for you!
What is the shipping policy?
We currently ship to select locations. Orders are processed within 1-3 business days, and delivery times vary depending on your location. You’ll see estimated delivery times at checkout. Orders over [amount] qualify for free standard shipping, and we also offer expedited options at an additional cost. Once your order ships, we’ll send you a tracking link so you can follow its progress. Please be aware that any customs fees or import taxes are the responsibility of the customer.
Do you ship worldwide?
Right now, we only ship within Europe and a few additional countries. You can check the full list of destinations at checkout. We hope that one day everyone, everywhere, will be able to order our Lola jewellery—thanks for your understanding!r
How can I return my order?
We want you to love your jewellery! If you’re not completely satisfied, you can return your item within 30 days of purchase. Please ensure it’s in its original, unworn condition. To start a return, just contact our support team at [contact email] with your order details, and we’ll guide you through the process. Once we receive and inspect your return, we’ll issue a refund to your original payment method. Note that return shipping costs are the responsibility of the customer.
How long do I have to return my order?
You have 30 days from the date of purchase to return your order. Just make sure the item is in its original, unworn condition, and contact our support team to initiate the return. We're here to help!